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filler@godaddy.com
Signed in as:
filler@godaddy.com

Once an order is placed via our website or Facebook page we will post you a collection kit, this includes everything you need to return Ashes Hair or Pets Fur to us.

Don’t worry if you feel like your not ready or your waiting for inclusions, we know how difficult the process can be, we don’t have a time limit on your order.

Once we receive your loved ones Ashes/Hair or pets fur we will email you to notify you that they have arrived safely, this is when the order process starts. We always go from the date we receive Ashes/Hair and not the order date as we believe this is the best way to do it for our customers.

All our jewellery is made to order, once you place your order your jewellery starts to be created, if you request a ring sizer with your order this can delay the process slightly as we are waiting for confirmation of size. All items have different turnaround times please check these before you order.
All jewellery comes with a 1 year guarantee from our suppliers, this covers for fault of the jewellery its self not loss or damage caused by the customer. We don’t offer any guarantees on our chains unless these are faulty at the time you get your order, this is because our chain supplier does not offer one, if you would like a pendant with no chain please contact us and we can apply the discount for you before checking out.

We offer FREE postage on all orders over £120, we used a tracked service for this, we have special delivery as an option and speedy service also. Collection packs are sent tracked delivery to you. Please note for a full order you only need 1 collection kit, one bag/pot can make upto 25 items.
If your using different ashes inside pieces please put a note at the checkout and we will ensure you have enough bags/pots to send back to us, this way you dont need to mix your inclusions to send to us and any returned with your order is still seperate. All unused Ashes or Hair will be returned with your order.

Need your order sooner than the current lead times?
Contact us with the items your wanting and the date you need them for and we can let you know if this service is possible. Speedy service ensures your order in 1 week or less and includes special delivery back to you in the price. Please do not add this service without contacting us as its not always possible and we offer no refunds on this. We charge £30 for speedy service this is for the whole order and special delivery back.
We also offer a same day service on selected items this is for local customers who can drop off and collect, this is £25 please contact before adding to cart.
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